Effective Date: 04 June 2025
Company: CIELSKO ECOMMERCE LLP
Website: www.cielsko.in

1. Acceptance of Terms

By accessing or using our website, you agree to comply with and be bound by these terms.

2. Eligibility

You must be:

• At least 18 years old to register and place orders, or
• Under the supervision of a parent or guardian if under 18

3. Account Responsibilities

Users are responsible for:

• Maintaining the confidentiality of account credentials
• Providing accurate information
• Notifying us of unauthorized activity

4. Product Accuracy

We strive to present accurate product descriptions, colors, and images. Minor differences may exist due to screen settings.

5. Pricing and Payments

• All prices include applicable taxes
• We accept payments via Razorpay, UPI, credit/debit cards
• Orders are processed only after successful payment

6. Shipping & Delivery

• Dispatch within 1–3 business days
• Estimated delivery: 4–10 working days, depending on location
• Delivery details and tracking shared via email/SMS

7. Returns and Refunds

• Accepted for damaged, defective, or incorrect items
• The request must be raised within 7 days of delivery
• The item must be unused and in its original packaging
• Refunds processed in 5–7 business days post verification

8. Cancellation Policy

• Orders can be cancelled before dispatch
• Refund issued to the original payment method

9. Intellectual Property

All content, logos, images, and designs are owned by CIELSKO ECOMMERCE LLP. Reproduction or copying is prohibited.

10. Prohibited Activities

Users may not:

• Violate any laws
• Post harmful, abusive, or misleading content
• Interfere with website functionality

11. Liability Limitations

CIELSKO ECOMMERCE LLP is not liable for:

• Delays caused by third parties (e.g., courier services)
• Loss of data due to user error or technical issues
• Indirect or consequential damages

12. External Tools & Plugins

Use of third-party tools (like Razorpay, Shiprocket) is subject to their respective terms. We do not hold liability for their operations.

13. Termination

We may terminate or suspend accounts for violations, fraud, or misuse without notice.

14. Governing Law and Jurisdiction

These terms are governed by Indian laws. Jurisdiction shall be the New Delhi courts.

15. Amendments

We reserve the right to change these terms. Users will be notified on the site or via email.

16. Contact Us

CIELSKO ECOMMERCE LLP
Plot No 50, Ground Floor, P Extension, Mohan Garden, New Delhi 110059
Email: support@cielsko.in
Phone: +91 7053086259