Privacy Policy

 

Effective Date: 04 June 2025
Company: CIELSKO ECOMMERCE LLP
Website: www.cielsko.in

1. Introduction

This Privacy Policy explains how CIELSKO ECOMMERCE LLP (“we”, “our”, “us”) collects, uses, shares, and protects your information when you use our website (www.cielsko.in) and services. By using our website, you agree to the terms of this policy.

2. Information We Collect

2.1 Personal Information:

When you use our website, place orders, or contact us, we collect the following:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Order history and preferences
• Payment information (processed securely via payment gateway; we do not store card data)
• Optional: Child’s date of birth for sizing assistance

2.2 Automatically Collected Information:

• IP address
• Browser type and version
• Device type and OS
• Pages visited and time spent on site
• Referring URLs and search terms
• Cookies and usage data

2.3 WordPress & Plugin Data:

Our site is powered by WordPress and uses the following plugins that may collect data:

• WooCommerce: Collects customer data for order processing
• Jetpack: Tracks visitor stats, uptime, downtime, and IP address
• Contact Form 7: Stores submitted contact queries
• Google Analytics: Provides behavioural data

3. How We Use Information

We use your data for:

• Fulfilling and delivering orders
• Communicating order updates and offers
• Providing customer support
• Analyzing site usage to improve the experience
• Legal and tax compliance
• Customizing product recommendations

4. Sharing and Disclosure

We do not sell or rent your data. We may share with:

• Payment processors: Razorpay
• Shipping partners: Shiprocket, etc.
• Marketing platforms: For newsletters and retargeting (if opted in)
• Legal authorities: When required by law

5. Cookies and Tracking Technologies

Cookies are used to:

• Keep the cart session active
• Save login details (if selected)
• Provide analytics and track usage
• Personalize the shopping experience. Users can control cookie settings in their browser.

6. Children’s Privacy

We do not knowingly collect data from children under 13. Parents or guardians must supervise usage. All purchases must be made by individuals 18 years or older or under adult supervision.

7. Data Retention

We retain data as long as:

• Necessary to fulfil the purpose
• Required by law
• You hold an active account

8. Data Security

• SSL encryption is used across the site
• Secure payment processing
• Regular plugin updates and security audits

9. Your Rights

You have the right to:

• Access your personal data
• Request correction or deletion
• Withdraw consent (where applicable)
• Unsubscribe from marketing

To exercise rights, email us at: support@cielsko.in

10. Changes to Policy

We reserve the right to update this Privacy Policy. Continued use indicates acceptance of any changes.

11. Contact Information

CIELSKO ECOMMERCE LLP
Plot No 50, Ground Floor, P Extension, Mohan Garden, New Delhi 110059
Email: support@cielsko.in
Phone: +91 7053086259